A large bank with hundreds of locations across the western United States upgraded to a new online and mobile banking platform.
Recognizing such an initiative would prompt more calls than its staff could handle, the bank chose Harland Clarke’s Contact Center Solutions (CCS) to:
• Manage high call volume
• Quickly and efficiently deliver account holder verifications
• Troubleshoot user issues, including navigation of the new site
• Provide help with user passwords
Download the case study to learn how the CCS team achieved all target service levels.